Hello, I'm Denise. Due to the time of the year means some orders are taking longer to fulfill, our suppliers are based outside the UK, delays are usually due to customs and oversea's imports, but if you would like to contact myself or Rob via the main sites email address we can address your concerns much sooner than posting a question on the forum.
I'm happy to answer any questions you may have about the delivery times, and also when items are sold out, depending on your ISP or what browser you use, any changes to the website may not display as the changes are made, basically meaning if we sell out of a product and remove it from the site or disable the link, the changes may not happen right away, all depends on your ISP or browser, but when this happens we always give free gifts or discounts.
If you have any further questions please do not hesitate to contact myself or Rob, we'll be happy to answer any questions you may have, but you will get quicker replies emailing the site directly, posting concerns here may take us longer to get round to answering your posts, so if you want a quick reply best email us direct as one of us is always constantly monitoring any questions we get, but obviously we both do sleep 7 hours out of the day lol, but we always answer any questions within 24 hours.
